Changelog

Edit your advanced workflows. Saved advanced workflows now reopen on the canvas, so you can make changes without rebuilding from scratch, and your layout is saved too. We also check workflows before saving, so a missing branch or a step that loops back on itself gets caught right away.

See the path every session took. Sessions now have a Workflow Path tab that shows exactly which steps an applicant went through and which branches they followed. Steps they never reached are hidden, so reviews are cleaner.

Branch on confidence scores. Advanced workflows can now route applicants based on how confident a step is in its result. For example, send an address check scoring below 75% to human review. This works for address, phone and bank statement steps.

Sandbox and Live API modes. New organizations start in Sandbox mode, which makes it safe to build and test your integration before going live. A clear indicator shows which mode you are in, and you can request live access right from the dashboard.

API Logs. A new API Logs tab in Developer Tools shows the requests your organization has made to the deepidv API. You can filter the list by status and method.

Webhook Delivery Logs and Resend. See every webhook we have sent you, including the full request, the response and each retry attempt. If your endpoint missed something, resend it with one click.

Ghana Card (NIA) verification. Applicants in Ghana can now be verified against the national identity database using their Ghana Card number, with consent built into the flow.

Faster re-verification for returning users. Returning applicants who have already verified with you can confirm who they are with a quick selfie instead of repeating the full ID check. This is available to enrolled organizations. Contact us to turn it on.

ask-deepeye X/Twitter Agent — A full new agent subsystem that polls X/Twitter mentions, classifies intent with a Gemini orchestrator, routes to a voice-rewriter, and publishes replies — with a safety filter (banned phrases, competitor blocklist, sentiment), kill-switch, budget throttle, auto-pause, rolling metrics, semantic dedup, shadow mode, proactive engagement ramp, SQS-based processing, a Slack command/control surface, weekly + daily digests, and an LLM-judge regression eval harness.

Capture preview clips before ID/selfie captures — Capture an up-to-3s preview clip while someone is uploading their document.

Backoffice Google-Workspace-only login + linking — Added login and signup via Google Workspace to the backoffice.

ID Classification: validate document type & issuing state — Adds document-type and issuing-state classification to POST /v1/verification/sessions/verify-id before the existing OCR/fraud pipeline, gated by a new id-classification-settings workflow config group. Rejects with structured 4xx errors (document_type_mismatch / _not_accepted / issuing_state_not_accepted) and a new ID_CLASSIFICATION_FAILED failure reason.

deepidv email system (SES transactional + Resend lifecycle) — Wires 47 templates across SES (13 transactional) and Resend (34 lifecycle: activation drip, you're-live, win-back) with code-driven trigger/gate/exit logic, a complaint-rate circuit-breaker, and data-residency notices.

Arbiter / Arc / Luna AI agents — New Arbiter, Arc, deepeye, and Luna agent packages, an MCP transport, an async run dispatcher and replay store, and a realtime WebSocket layer. Wires Arbiter to Luka's MCP tools (pep_sanctions, adverse_media), adds an X-Deepidv-User-Id header, and hardens batch processing.

🌍 Multi-language verification. The end-to-end verification experience now speaks English, French, and Spanish. Every step (welcome, ID capture, face match, NFC passport scanning, Address Verification, bank statement, credit check, custom forms, biometric e-signature, and Biometric Document Sending) is fully translated. Applicants switch languages from the header on any page.

🪪 A redesigned ID and face capture flow. A polished, end-to-end reskin of identity verification. A portrait-oriented ID frame with a glowing capture ring, a three-page onboarding that sets expectations, animated capture-review screens that confirm a successful scan in real time, and a redesigned face match that visually pairs the selfie with the ID. Built-in help, an optional manual capture toggle, and a 55+ accessibility mode.

🎨 Whitelabel, end to end. Fully brand the applicant-facing experience with your own logo, colors, and typography. Light and dark theme assets switch automatically, and per-organization branding flows through every screen from welcome to completion.

🛡️ NEW CAPABILITY: Background Check step. Background checks are now available as a native step inside your verification workflows. Drop it into any flow, configure the criteria, and run it inline with the rest of the applicant journey.

🧾 Master Verification page. A consolidated view showing every step of an applicant's workflow at a glance, so they can pick up exactly where they left off. Every modal now has a clear close button.

📋 Industry-specific custom form templates. Prebuilt question templates for Crypto/VASP, Fintech, Real Estate, and Higher Education. New field types: multi-select, long-text, currency, file upload, conditional logic, optional fields, and inline help text. Multiple questions per page for a faster fill-out.

📖 "What to Expect" page. Workflow sessions now include a friendly summary screen after the welcome, so applicants know exactly what's coming before they start.

ProofCall, our AI background confirmation call system, joined the session type list. Create one like any other verification flow. The release also added the ability to create test calls before going live, clearer test-call wording so they don't get confused with real ones, and a saving workflow that holds in-progress sessions without losing your work.

Smoother camera start-up — the verification capture experience used to flash a blank black screen for a second or two while the camera initialized. We replaced that with a polished, branded loading animation and refined camera permission handling so the stream comes online faster and more reliably. The black-screen-of-existential-doubt is officially deprecated.

Translatable PDF and HTML reports — verification reports, including bank statement reports, now render in the recipient's language. A new report generator powers translated PDF and HTML output with bundled fonts for Korean, Japanese, and other non-English scripts. Body, headings, captions, and labels all translate. Not just the title page.

Location by IP — every session conducted through the Verify app is now enriched with relative location based on IP. Helpful for fraud triage, post-incident review, and answering the 'but where did this session actually happen' question that every fraud team eventually asks.

Adverse media screening has been significantly upgraded. Results are now analyzed by an AI model that evaluates each article for relevance to the subject — replacing the previous keyword-matching approach. This means fewer false positives, smarter categorization, and more accurate risk assessments.

The system now searches across multiple news data sources simultaneously, including global news archives and compliance databases, for broader and more reliable coverage.

Three new risk categories have been added: Reputational / Misconduct (covering harassment, discrimination, hate speech, and ethical violations), Court Records (federal court filings and enforcement actions), and Misconduct — giving you a more granular view of a subject's risk profile.

Changing your password now requires a one-time verification code sent to your phone. This added layer of protection helps ensure that only you can update your credentials.

Introducing a smarter way to verify where someone really lives. Address Verification can be added to any workflow or sent as a standalone request. Applicants enter their address, then our proprietary algorithm asks targeted follow-up questions while tracking responses and behavioral signals — making address fraud a thing of the past.

A brand new detection section in the back office lets you upload images, videos, and audio files to scan for potential deepfakes. AI-powered analysis flags suspicious content so you can catch what the human eye can't.

A completely redesigned admin console, rebuilt from the ground up — cleaner, faster, and more intuitive. Welcome to your new command center.

Document Risk Analysis — This new feature uses AI to scan uploaded documents for anomalies and suspicious metadata — automatically flagging anything that looks off so nothing slips through the cracks.

Phone Verification — A smarter way to verify applicants. Have them answer a live call and speak a custom prompt that you create. Our AI transcribes and analyzes the response for similarity — adding a whole new dimension to identity confirmation.

New Workflow Canvas View — Build and visualize your workflow templates in a new canvas view — intuitive, beautiful, and built for clarity.

Title Search (currently available in the United States only) — Title Search is now available as a new workflow step. Applicants enter a residential address, and a title search is performed automatically as part of your verification workflow. Title Search can be combined with any existing workflow steps, giving you flexible, end-to-end due diligence without leaving the platform.

Verify App V3 — The Verify App has been completely redesigned from the ground up. V3 brings a modern, polished interface with a more intuitive flow for applicants — making the verification experience faster and smoother for everyone involved.

Credit Check (currently available in Canada only — available by request) — A new Credit Check workflow step enables soft credit checks on applicants directly within your verification workflow. Reach out to our team to get started.

Granular ID Verification Settings — New configuration options for the ID Verification workflow step let you narrow down exactly which identity document types, issuing countries, and age groups you want to screen for — so your workflows only capture what matters to your use case.

Workflow Builder Redesign — The Workflow Builder has been completely redesigned from the ground up. The new interactive builder offers a more intuitive drag-and-drop experience, making it easier to configure your verification workflows. This update also introduces premade workflow templates, so you can get up and running quickly with common verification flows right out of the box.

Credit Approvals — Create and manage credit approval templates directly within deepidv. Build custom templates, then send credit applications to applicants through the platform. Credit Checks will be added to this feature.

AI Auto-Approval — A new AI-powered auto-approval system analyzes completed ID verifications and provides an automated approval suggestion — giving a recommended decision based on the verification results to help streamline your review process.

Upgraded Forms — The workflow form builder has received a major upgrade with support for a variety of new field types, giving you much more flexibility in the data you collect.